Operations Management

Reservations
F & B  Management
Ηuman Resources Management

Includes:

  • Email management - immediate responses (within 6 hours)
  • PMS organization
  • Stop Sales - Blackout dates
  • Call center support
  • Pricing or availability issues resolution
  • Overbooking - Relocation resolution
  • Customer Service
  • Reviews responses
  • Tender Proposals

Reservations

At H-Lead, our team provides a range of services for your company, creating the conditions for the most effective business operations on the booking arrangement.

Aiming the maximum consistency and guaranteed functionality, our services are offered for your unit’s reservations’ management, for the best and highest quality service of your customers. We provide innovative online management services and customer service ensuring your dedicated effort, time, better control and maximum efficiency in managing availability, pricing and booking policy.

F & B  Management

Regarding Food & Beverage Management, H-Lead provides the most detailed management plan, with sole responsibility and guarantee for your hotel’s or restaurant’s F&B department.

By regulating and organizing your company’s entire F&B sector, H-Lead offers training programs, ensuring the functionality of each F&B Marketing process, certifying financial controls and purchases related to the food and beverage field.

Includes:

  • Food Store design
  • Food - Beverage menus design and organization
  • Staff administration
  • Supplies planning
  • Total Cost Control Management
  • Strategic Cost Management
  • Revenue and cash flow control
  • Special topics Food and Beverage
  • Trading skills development
  • Food Departments Marketing
  • Gastronomy seminars & Gastro-Tourism
  • Sanitation safety planning

Ηuman Resources Management

Proper human resources are the key to the most successful running of your hotel unit. For this reason, we undertake finding, hiring and managing the payroll of temporary employment staff for a period of 1 day up to 36 months, as well as the filling of permanent job positions.

At the same time, we undertake a payroll management system, the collection and categorization of CVs through enriched databases for the immediate acquisition of Human Resources based on the respective needs. Finally, we offer staff training services with training programs tailored exactly to our clients’ requirements.

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