Operations Management
Includes:
- Email handling, prompt response – response within 6 hours
- PMS Organize
- Stop Sales - Blackout dates
- Call center support
- Resolution of any pricing or availability issues, such as incorrect booking prices.
- Resolution of Overbooking and Relocation Issues
- Offer proposals
- Customer Service
- Reply to all reviews
Reservations
The H-Lead team offers a range of services for your hotel, establishing the conditions for excellent and seamless reservation operations.
To ensure maximum consistency and reliable functionality, we provide comprehensive reservation management services designed to deliver superior customer service. We offer innovative online management and customer support solutions, saving you time and effort while ensuring better control and optimal management of availability, pricing, and reservation policies.
F & B Management
In the realm of Food & Beverage Management, H-Lead provides the most comprehensive management program, assuming full responsibility and guaranteeing the performance of the F&B department at your hotel or restaurant.
Overseeing and organizing the entire spectrum of F&B operations, H-Lead offers staff training and preparation programs, ensures the smooth functioning of all F&B marketing processes, and manages financial controls and procurement related to food and beverage operations.
Περιλαμβάνει:
- Food service facility design
- Design and organization of food and beverage menus
- Organization and management of food service staff
- Procurement planning and organization
- Total Cost Control Management
- Strategic Cost Management
- Revenue and cash flow monitoring
- Special Food and Beverage Topics
- Developing negotiation skills
- Food and Beverage Department Marketing
- Gastronomy Seminars & Gastrotourism
- Healthcare planning
Ηuman Resources Management
The right workforce is key to the smooth operation of your hotel. For this reason, we handle the sourcing, recruitment, and payroll management of temporary staff—for periods ranging from one day to 36 months—as well as the filling of permanent positions.
In addition, we manage payroll and handle the collection and categorization of CVs using an extensive database, enabling the rapid sourcing of personnel tailored to specific needs. Finally, we offer staff training services, with programs customized precisely to our clients’ requirements.